The following provisions establish the general conditions of sale (hereinafter the "GTC") of the TORO SAS products offered on the shop (hereinafter the "Products") accessible via the Internet: http://www.toropetank.fr ( hereinafter the "Site").


These Terms apply, without restriction or qualification, to all sales concluded by TORO S.A.S. from non-professional buyers (hereinafter the "Consumers") wishing to acquire the Products offered on the Site.


These GTC apply, excluding any other conditions


The fact of placing an order and clicking on the icon "Please validate the general conditions of sale" means that the Consumer acknowledges having read and accepted the GSC.


TORO S.A.S. clarifies that it is not possible for the Consumer to purchase any of the Products presented on his Site without first accepting the conditions set out below.


Product offers are subject to availability.


These Terms and Conditions constitute with the purchase order the full rights and obligations of the Parties, no other provision can change these.






7 Louis Vallière Road

13450 Grans

Such. : 06 84 81 39 50

capital of 5000 €

SIRET 819 376 542 00018 - APE Code 3230 Z

Director of publication: Patrick Messonnier


Design, design and development: Net Creation - La Maurelle, Bt J1, Av Guillaume Dulac, 13 600 LA CIOTAT


Web hosting: OVH SAS - 2 rue Kellermann 59100 Roubaix


TORO S.A.S. informs the Consumer through the Site of all the essential technical characteristics of the Products offered.


TORO S.A.S. invites the Consumer to read carefully these essential characteristics.

Photographs illustrate the Product on the Site. The Consumer acknowledges that the photographs, representing the Product, appearing on the Site are only indicative.


a) The prices of our products are indicated in Euros.

b) All orders, whatever their origin, are payable exclusively in Euros (€).

c) For Metropolitan France and all the member countries of the European Union, the prices include all taxes.

d) For an order delivered in a country other than Metropolitan France and the member countries of the European Union, the Consumer is considered as the importer of the Product (s) concerned. Customs duties or other local taxes or import duties or taxes may be payable. These rights and sums are not the responsibility of TORO S.A.S .. They will be the responsibility of the Consumer and are under his full responsibility both in terms of declarations and payments to the authorities and / or bodies competent in this country. TORO S.A.S. advises the Consumer to inquire about these aspects with his local authorities.

e) TORO S.A.S. reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the rates in force at the time of the recording of the orders subject to availability on this date.



Product orders can be made via the Internet safely.

It is up to the Consumer to select on the Site the Products he wishes to order, according to the following terms:


Choice of a Product in the online shop: the Consumer selects the Product and its characteristics, it has the possibility to consult its availability, to add Products to the basket, to cancel or modify the order, to visualize precisely the detail, the features, and the total including all taxes to be paid.

Opening of an account: the placing of any order of Product is subordinated to the existence of an account on the Site. When opening the account, an account creation confirmation email will be sent to the Consumer.

Verification of the order: the Consumer will have to check his order of Products and validate these GSC.

To order the Consumer will need to click on "Place Order" to use the Atos secure payment system. The information that the Consumer has given will no longer be modifiable: designation of the chosen Product, diameter, weight, engraving of its name, delivery address, etc. ... It will not be able to call into question its acceptance, subject to the application of article 10 of these GTCS.



To ensure the consumer's willingness to order, TORO S.A.S. undertakes to confirm by e-mail upon acceptance of the payment of the Consumer on the Atos payment platform, his orders received via the Internet.


This confirmation will indicate, in accordance with Article L.121-19-2 of the Consumer Code, the following information:


- the essential characteristics of the good or service;

- the price of the good or service, pursuant to Articles L. 113-3 and L. 113-3-1 of the Consumer Code;

- the date or time TORO S.A.S. undertakes to deliver the Product;

- information relating to the identity, postal, telephone and electronic coordinates of TORO S.A.S.;

- information on legal warranties and the terms and conditions of implementation of warranties and other contractual terms;

- when the right of withdrawal exists, the conditions, the deadline and the methods of exercise of this right as well as the standard form of retraction;

- the fact that the Consumer bears the cost of returning the Product in the event of withdrawal, it being specified that this cost will vary according to the weight of the Product and the shipping address of said Product;

- when the right of withdrawal can not be exercised, the information that the Consumer does not benefit from this right or, where appropriate, the circumstances in which the Consumer loses his right of withdrawal;

- information on the costs of using the remote communication technique, guarantees, cancellation procedures, methods of dispute resolution and other contractual conditions.



The confirmation of the Consumer's order will be archived by TORO S.A.S. and considered as proof of the validation of the order by the Consumer and the date on which the order was placed.



8.1 Prices are provided at the rates in effect on the Site, when placing the order by the Consumer. The prices are expressed in Euros all taxes included. These rates are firm and non-revisable.


8.2 A delivery note will be attached to the package intended for the Consumer or to any third party expressly designated by him, whether or not the billing address is the same as the delivery address. The invoice will be downloadable and printable in the personal space of the Consumer "My Account" on the Site.


8.3 The price is payable in cash, in full on the date of the order placed by the Consumer, through the secure payment system Atos credit card. In addition, TORO S.A.S. reserves the right, in case of non-compliance with the terms of payment listed above, to suspend or cancel the delivery of orders in progress made by the Consumer.



9.1 All prices shown are exclusive of shipping and delivery charges, which are charged extra.


For any delivery in metropolitan France and some European countries, the price of the delivery is clearly indicated.

For all other countries in the world, pricing is applied according to the weight of the order and the country of destination.


9.2 The Products presented on the Site are deliverable anywhere in the world.


TORO S.A.S. undertakes to ship the Products in accordance with the deadline indicated in the margin of the specifications specific to each Product reference.

Attention, these delays do not include the delivery times of the carriers in charge of the delivery. Indeed, these delays vary according to the country of delivery and the carrier in charge of said delivery.


If the Product (except customized or custom-made product - customized balls by engraving, special manufacture, big diameter, etc ...) is unavailable or if the delivery time can not be respected by TORO SAS, the Consumer will be informed as soon as possible and may either accept an extension, cancel the order and request a refund.


TORO S.A.S. undertakes to make its best efforts to deliver, in mainland France, and to dispatch, for the rest of the world, the Products ordered by the Consumer, within the deadlines specified below:


Two (2) business days from receipt of payment for products on stock - without customization;

Five (5) business days from receipt of payment for products on stock - with customization;

Between twenty (20) and forty (40) business days from receipt of payment for fully custom products.


It is specified that these deadlines are extended during the total closing days of the manufacturing workshop and / or the company TORO S.A.S .. It follows that:


- when an order occurs during the total one-time closure of the manufacturing workshop and / or the TORO SAS company, the period begins to run from the reopening of the manufacturing workshop and the company TORO SAS ;


- when an order occurs before the total closing of the manufacturing workshop and / or the company TORO SAS but that its delivery is supposed to take place during the total closing days of the manufacturing workshop and / or the company TORO SAS, then the period is extended by the number of days between the date on which the delivery should have taken place and the date of reopening of the manufacturing workshop and / or the company TORO SAS.


Shipments are delivered daily to Colissimo who carry daily orders from the Consumers, Saturday included:

If the Consumer is absent on the day of delivery, a notice of instantiation will be deposited in his mailbox by the carrier.


The date of shipment of the Consumer's order is indicated in the consumer's account where the parcel number is registered with the carrier with a link to the carrier's website. At any time, the Consumer can follow the evolution of the delivery of his order thanks to this link.


If the Consumer has not received his package within fifteen (15) calendar days from the date of shipment, the Consumer is invited to inform TORO S.A.S ..


In case of loss or theft, the order will be replaced free of charge by TORO S.A.S ..


9.3 If the order is more than ten (10) sets of balls, it will be delivered in several packages.


9.4 On delivery, the Consumer is obliged to check the general appearance of the packaging of the delivered Product and its contents. In case of damage and / or lack, the Consumer will have a period of three (3) calendar days (holidays not included) from the delivery to form any reservations or claims for non-conformity or defect of the Products delivered to the carrier on his delivery note and on his carrier's bill and in writing to TORO SAS preferably by registered letter with acknowledgment of receipt.